At Clou Fine Jewellery Pte. Ltd. (“Clou Fine Jewellery”), safeguarding your privacy is a top priority. We are committed to responsibly managing your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) in Singapore.

This Privacy Policy outlines how Clou Fine Jewellery handles your personal information, covering the collection, usage, storage, transfer, and disclosure processes.

By engaging with Clou Fine Jewellery, either through our website or by providing your personal data via inquiries, membership forms, or other means, you acknowledge and consent to the terms of this Privacy Policy.

 

  1. CONSENT & DATA COLLECTION

When we refer to “Personal Data” or “Personal Information,” we mean any information collected that identifies you or makes you reasonably identifiable. We collect personal data through various channels, such as in-person interactions, inquiries, membership forms, online platforms, and Clou Fine Jewellery’s website. This may include, but is not limited to, details like name, contact information, demographic data, preferences, and payment details for transactions.

Certain personal information may be marked as compulsory for Clou Fine Jewellery to fulfill specific purposes, as outlined in the subsequent sections. Failure to provide such information may hinder our ability to carry out these purposes.

 

  1. PURPOSE(S)

Clou Fine Jewellery collects, uses, and processes personal data for various purposes, including:

 

– VIP membership registration, verification, and entitlement to membership privileges

– Customer account registration and access on Clou Fine Jewellery’s website

– Personalization of content on our website

– Product reservations

– Product service and repair

– Handling customer inquiries and requests

– Customer service purposes

– Notifications about events, offers, products, and services

– Participation in events, contests, and lucky draws

 

  1. DISCLOSURE OF INFORMATION

Clou Fine Jewellery may disclose your personal data to third-party service providers or agents, whether in Singapore or elsewhere, engaged by us to process your information for the outlined purposes. These service providers are bound by confidentiality obligations and are only authorized to use the information for the intended functions.

We do not rent or sell your personal information to third parties for marketing purposes without your explicit consent.

 

  1. ACCESSING, CORRECTING, AND AMENDING YOUR PERSONAL DATA

We take reasonable steps to verify the accuracy of your personal information. However, you are primarily responsible for the completeness and accuracy of the information you submit.

You can access, review, correct, and amend your personal data by updating your profile with us. For corrections or amendments related to information provided through our website, social media, inquiries, or membership forms, contact our customer service department. Clou Fine Jewellery will comply with applicable legal requirements when processing your requests.

 

  1. RETENTION OF INFORMATION

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, or for business, legal, or compliance reasons, as per applicable laws.

Deleting your account does not automatically erase all personal data about you. If you wish to delete all personal data along with your account, please contact us at enquiry@clou.com.sg. Compliance with your deletion request is subject to legal or other requirements to maintain records of your personal data.

Please allow 14-21 working days for processing deletion requests.

 

  1. CONFIDENTIALITY AND SECURITY

Clou Fine Jewellery has implemented technical, administrative, and physical safeguards to prevent unauthorized access, collection, use, disclosure, copying, modification, and disposal of your personal information. Internal procedures mandate our employees and data processors to uphold the confidentiality of personal information.

 

  1. POLICY ON TELEPHONE NUMBERS REGISTERED WITH THE DNC REGISTRY

We respect the Do-Not-Call Registry (“DNC Registry”) and refrain from sending unsolicited telemarketing messages to registered telephone numbers without clear and unambiguous consent. We may contact you under limited circumstances permitted by the DNC Registry. If you do not wish to receive such messages, email us at enquiry@clou.com.sg.

 

  1. CONTACT US

For inquiries about our use of your personal data, contact our Data Protection Officer at tahira@clou.com.sg.